Experience
T-Mobile, Bellevue WA
02/2014 – Current
February 2014 – Present – T-Mobile
Manager – Sr. Manager, Digital eXperience Team
Primary Responsibilities:
- Direct, Lead, Manage, Mentor, and Inspire a diverse team of ~175 developer, tester, project, product, program, and portfolio subject matter expert engineers in digital quality for web and app interfaces and internal tool innovation.
- Introduced, designed, developed, and initiated a CoE dedicated to making quality experiences for the external and internal customers a platform of innovation, continuous improvement, and re-tooler of process, and people to a norm of transformational game-changing
- Sourced, Built, and trained new senior testers and test leads in eCommerce while building an Osmosis Layer and tester pool to capture, nurture and retain brain trust for UAT, system, API, and automation testing projects and products in a CoE and continuous improvement team model. My tenure has been focused on Digital and TFB.
- Designed and built an employee retooling program to inspire employees to update to constantly expanding technology and methodology. Built a roadmap to move employees on sunsetting career paths to inspired new paths including education, training, and self-driven individual Development Plans, (IDP)s, that harness the direction of the company and provide a symbiotic relationship with the company’s vision, mission, and values
- Integrated diverse, new resources with team veterans with the goal of maximizing cross-training, balancing workloads, and promoting the best resource skill sets to the direct benefit of the products, programs, and projects assigned.
- Redesigned the software release program and built a Quality Program Management team, empowered to process the work streams from intake to release, including a new reporting structure built on Power-BI dashboards on the front end and common development, test, and delivery tools on the back end that supported push-pull reporting for a perfect fit at each management and stakeholder level. This program consolidated the varied reporting channels into an online report platform designed for a common experience and allowing for a short summary email from reporters, using links to audience-controlled views of the reported data, from executive view to full drill down for granular detail when needed. This saved a lot of inbox space while providing a personal view of the detail each audience member needed
- Assumed responsibility for test devices, credit cards, and SIM onboarding and management. Improved the process with a simple, online checkout and inventory system, allowing for ease of use, but easily read inventory control. This consolidation and control saved several thousands of dollars in test device costs. The Device Management now includes an internal inventory and management system designed and implemented by my team. More internal tools in progress spawned from our CoE team.
- Built and maintaining friendly and proactive relationships with associated teams, bringing together a partnership of organizations into a clean and productive system that spanned Agile scrums and Waterfall project paths. This resulted in a short meeting every week where front-line contributors from all organizations meet to keep communication channels open and work together on common issues, independent of the constant churn of organization changes at higher levels.
- Joined as a charter member and became a leader in an Employee Satisfaction team to build relationships, track and document T-Mobile career management tools, provide a continuing stream of ideas, processes, and resources to the overall team, and assumed responsibility for several tasks the team feels I could best drive to conclusion
- Onboarded, motivated, enabled, trained, and supported over 280 diverse, productive, and innovative resources that have now grown and integrated into diverse teams throughout the company
AT&T, Redmond – Bothell, WA
02/2006 – 09/2013
September 2009 – 2012 – AT&T
- System Integration, Customer Acceptance, and Developer Experience Test program manager for the initial release, lifecycle, and maintenance of three service delivery platforms including 8 teams and ~60 resources
Primary Responsibilities
- The same tasks as the section below, but with added duties in this section
- Create and review project documentation artifacts as a basis for testing and product understanding and testability.
- I created a team dynamic that involved internal teams, locally hosted external teams and offshore teams
- Created Triage and War Room meetings to deal with diverse teams with global time zones and created a process where expectations were set and successful collaboration ruled.
- Trained and supported related teams in production, UAT, Networks, and Operations to enable management of the platforms once built and released.
September 2007 – 2009– AT&T
System Integration and Customer Acceptance Test manager for the implementation and maintenance of a service delivery platform and a location-based enabler including 2 teams and 24 resources
Primary Responsibilities
- Acquiring, training, motivating and supervising three layers of test teams, including Network Engineers, Developers, Test Leads, and Entry Level testers.
- Supervising the leads and testers and managing the workload between testers
- Controlling a Non-Disclosure Agreement project from end to end.
- Building a test project cross-training process that ensured junior level testers were quickly raised to SME level in more than one area.
- Created communication channels between my test teams and related teams.
- Trained and split off production support teams and trained related operations teams to maintain the platform
Worked with three different project budgets to acquire, manage and forecast the testing budget.
July /2006 – 09/2007
System Integration Tester for the implementation and maintenance of a service delivery platform. Moved to Assistant Test Lead within a few months
Primary Responsibilities
- Reviewing documentation for the building of Requirements documentation, Test plans, Test cases, and Test sets
- Wrote hundreds of test requirements and the related test cases, then bundled them into logical test sets in Mercury Quality Center. (Since moving to HP Quality Center).
- Took over security test sets, Policy rules test sets, and later added and built out all GUI test sets for User Acceptance Testing.
- Built and applied Issue Tracker with code vendor. (Still in use today).
- Built Traceability Matrix to connect business requirements down through tests to defects.
- Assigned my own Location Based Services project and moved to the Test manager role.
Boeing, Renton, WA
06/2005 – 07/2006
Financial systems tester and test lead
Primary Responsibilities
- Reviewing documentation for the building of Requirements documentation, Test plans, Test cases, and Test sets
- Wrote hundreds of test requirements and the related test cases, then bundled them into logical test sets in Mercury Quality Center.
- Built database test plan, and test cases for a migration from one database platform to another, including a back-out plan that was originally missed in the planning
- Worked with foreign developers over the course of the project
- Reported daily test results throughout the project